Terms and Conditions

Debt Collection

We accept debts for collection on the following basis:

(Landlords and Property Managers with Sealed Tenancy Tribunal Orders)

Click here for special terms and conditions for landlords and property mangers

Debt Loading Fees

You are either an annual subscriber to Total Debt Solutions (2009) Ltd or you agree to pay a debt loading fee - currently $75.00 plus GST for each debt loaded. You understand that this fee is separate to the debt collection fee and is not added to the debt. (Annual subscribers can load an unlimited number of debts. The fee is currently $225 + GST for the first year and $170.00 plus GST for subsequent years - we recommend this for most businesses).

Debt Collection Fees

You agree that we will be entitled to collection fees on all monies collected after the point at which you lodge the debt with us. We will be entitled to our collection fees regardless of how the money is collected (i.e. including if the debtor pays you directly), and regardless of when the debt is collected.

Note: Please be aware that we endeavour to load debts into our system and send our first letter out as soon as possible after receiving your instructions - often on the same day or the following day. It is common for debtors to present themselves at your premises one or two days after you have lodged the debt with us, claiming that they have not received any communication from us, and attempting to avoid the collection costs by paying you the original amount direct. You should note the instructions below and be aware that you will be liable to pay us our collection fee if this is not collected from the debtor.

Our minimum collection charges are $60 plus GST for all debts up to $300.00 and then 20% plus GST for amounts over $300.00. If you have suitable terms of trade with your customers, these costs are normally added to the debt and so are ultimately paid by the debtor.

Adding Costs to the Account

We will advise you of what collection costs should be added to the debtors account. You must add these costs to their account in your system to ensure harmony between your records and ours as to what is owed.

Debtor Communications and Payment Arrangements

Once you have lodged a debt with us, you agree to direct the debtor to communicate with us rather than you.

You agree not to enter into any payment arrangements directly with the debtor.

Payments Received Direct

If, in spite of the above, you receive payments direct from the debtor, you must:

Inform us immediately.

Either collect the full amount including our collection costs, or invoice the debtor for the outstanding amount.

We will invoice you for our collection costs.

Payments Due to Total Debt Solutions (2009) Ltd

We will send you invoices for:

Debt loading fees/annual subscriptions as appropriate.

Collection fees for payments made directly to you.

Other services (e.g. field visits or Veda loadings you have requested).

You agree to pay in full all invoices due, no later than the 20th of the month following invoice.

You understand that overdue invoices will incur collection fees.

Home Page Contact Return to About Us